JOB TITLE: Senior Operations Manager DEPARTMENT: Operations LOCATION/REGION: East London – MBSA REPORTING TO: MBSA Contracts Manager JOB TYPE: Permanent NOTE: Ignore the INTERNAL written in the ad. This is both Internal and External. MAIN PURPOSE OF WORK Provide full administrative support to both internal and external stakeholders. Candidate MUST have the following:
EDUCATION/REQUIREMENTS:
• Grade 12 • Desired qualification in operations/finance advantageous • 3 to 5 years in operational finance and administrative functions • Valid driver’s license • Microsoft office computer skills (Experience and advanced proficiency in Excel) • Excellent organizational and communication skills. • Ability to prioritize a variety of work activities in a busy environment to meet strict deadlines for internal and external tasks. external stakeholders. • High level of accuracy with a strong focus on attention to detail. • Demonstrate analytical and problem-solving skills, with the ability to effectively identify and solve problems. • Flexibility and responsiveness to business and customer needs. • Willingness to learn and take responsibility for ensuring timely and accurate data is managed • Must be able to work overtime/weekends when needed KEY DUTIES AND RESPONSIBILITIES: Promote customer satisfaction by responding to customer requests promptly and in accordance with customer standards. • Collection and timely monitoring of open quotes. • Provide feedback to the client, operations and finance team in a timely manner. • Collection and monitoring of purchase orders and approvals. • Regular visits to clients and weekly meetings, ensuring client satisfaction. • Responsible for gathering information and compiling monthly and quarterly KPI reports for distribution to the client and for internal use. • Update efficiency KPIs, outsource productivity and review KPIs for management • Follow-up with the client on the approval of the quote SKILLS AND BEHAVIORAL SKILLS • Proactive – Advanced level • Communication – advanced level • Organization skills – Advanced level • Interpersonal skills – Advanced level • Analytical skills – Advanced level • Methodical and Process Orientation – Advanced Level • Results oriented: advanced level • Leadership Skills – Intermediate Level • Self-management – Advanced level • People Management – Intermediate level • Visual Management – Intermediate level • Customer orientation – Advanced level • Team player – Advanced level Primary consideration will be given to candidates who complement the WW Solutions and BBBEE Employment Equity goals.
Interested persons should send their applications detailing qualifications and work experience to: Noxolo Maseko at Noxolo.maseko@walwil.com
APPLICATION CLOSING DATE: June 07, 2022